ToS

Mahalle Kart for Businesses

1. Scope of Service

• Mahalle Kart offers a customized platform to enhance interactions between businesses and their customers. The application allows businesses to create campaigns, use subscription models, and benefit from related services.

  
  

2. Terms of Use

• Registration and Account Creation: Businesses must create a valid account and provide accurate information to use the application.

• Subscriptions: Subscription plans are billed monthly and charged based on the details of the selected plan.

• Additional Branches: Additional fees may apply if businesses add multiple branches.
  
  

3. Payment and Refund Policy

• Payment: All payments are processed through the secure payment infrastructure within the application. The confidentiality and security of user information are prioritized during all payment transactions.

• Refunds: Refund requests are considered only under the following circumstances:

  Technical Errors: When the Mahalle App service is unusable due to a technical issue.

  Service Unavailability: When the purchased service cannot be provided due to an application-related problem.

  
  

Refund Process:

• Refund requests must be submitted within 14 days of the purchase date.

• To request a refund, businesses must email info@mahalle.app with detailed information about the issue (e.g., screenshots or transaction reference numbers).

• Your request will be reviewed, and you will be notified about the outcome within 3 business days.
  
  

4. Service Interruptions

• The application may experience interruptions due to regular maintenance or technical issues. Users will be notified in advance in such cases.
  
  

5. Legal Liability

• Mahalle Kart is not liable for data loss, misuse, or disconnections caused by third parties.
  
  

6. Termination

• Mahalle Kart reserves the right to terminate service if a user violates the terms of service.
  
  

7. Changes

• Mahalle Kart reserves the right to modify these terms and conditions. Changes will be announced via the app and website.
  
  

8. Businesses' Obligation to Implement Reward Programs

• Businesses are responsible for fully delivering reward programs and campaigns as announced via Mahalle Kart, including points, discounts, products, or services promised to customers.

• Businesses will be fully responsible for customer dissatisfaction resulting from unfulfilled promises. Mahalle Kart does not accept liability for the content, implementation, or validity of reward programs but reserves the right to investigate user complaints.
  
  

9. Pricing Policy and Commitments

• No Unfair Price Increases: Mahalle Kart guarantees not to impose arbitrary or excessive price increases on existing subscription plans. Users will be notified and approval will be sought for any price changes.

• No Hidden Fees: All pricing is transparently communicated, with no hidden costs or undisclosed fees.
  
  

Mahalle Kart for Customers

1. Scope of Service

• Mahalle Kart is a mobile platform that allows customers to earn rewards and benefits from businesses by scanning QR codes. The app offers campaign participation, point collection, and reward tracking features.
  
  

2. Terms of Use

• Registration and User Account: Users can use basic app functions (e.g., QR code display and stamp collection) without creating an account. However, unregistered accounts cannot recover data (e.g., stamps and rewards) if the device is lost, stolen, or reset. Creating an account is recommended to secure rewards.

• User Responsibilities: Users with accounts are responsible for maintaining the security of their account credentials. Mahalle Kart is not responsible for issues arising from account information being shared with third parties.
  
  

3. Rewards and Campaigns

• Points collected via QR codes can only be used under the conditions specified by the respective business.

• Campaign durations and terms are determined by businesses. Mahalle Kart is not responsible for the content or validity of rewards provided by businesses.
  
  

4. Service Interruptions

• The app may experience temporary service outages due to technical issues or maintenance. Mahalle Kart will make efforts to inform users in advance.
  
  

5. Legal Liability

• Mahalle Kart is not responsible for incomplete, inaccurate, or unfulfilled rewards or services offered by businesses.
  
  

6. Termination

• Mahalle Kart reserves the right to suspend or terminate accounts if users violate the terms of service.
  
  

7. Changes

• These terms and conditions may be updated as needed. Updates will be announced through the app.
  
  

If you have any questions about the Terms and Conditions, feel free to contact us.